Could Not: Is There A Problem Here?: Could Not

Showing posts with label Could Not. Show all posts

20110905

Problem ID: 6601389754533295641
Entered by: Ben Simo

When you aren't even using it

@justinhalldsgn tweets: Does anyone else randomly get this Photoshop error when you aren't even using it?

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20110903

Problem ID: 8805208685987402446
Entered by: Ben Simo

But I'm the Administrator!

Why can't an administrator log off a session left open by a non-administrator user on Windows 7?

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20100201

Problem ID: 2468126752835325087
Entered by: Ben Simo

System error: 1814

Error 1814? What does that mean? Login to what service? Running the application as another user? What terminates?

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20100122

Problem ID: 4936381163241936479
Entered by: Ben Simo

Something prevented the text engine

@AllieG: - Photoshop, quit failing. Does anyone know how to deal with this error message?

I don't know what Allie was trying to do, but this doesn't seem to be a very helpful user-facing error message.

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20100121

Problem ID: 4193582658545548067
Entered by: Ben Simo

Oklahoma or Washington, DC?

Tweeted by laurirottmayer:

Huh? Washington DC instead? Fail.

Huh? Washington DC instead? Fail. on Twitpic

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20100120

Problem ID: 2495164617649280234
Entered by: Ben Simo

Handler could not be removed

I want to view a blog post, not remove a handler.

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20100118

Problem ID: 1413432103369642160
Entered by: Ben Simo

Chrome can't open HTML files?

"I must be hitting the pipe again, Chrome can't open an html file from my computer?" - theflashbum

“hmm, blöd. #html-files #fail #chrome” - @flachsi

After having seen well over a dozen images tweeted like the ones above, and finding it bizarre that Chrome doesn't open HTML files, I gave it a try myself. So far, Chrome has opened the HTML files I have tried to open from my local hard drive. I've opened files by dragging and dropping them onto Chrome. I've opened them by right-clicking and opening with Chrome. I've entered "file://" URLs into the address/search field.

So, either my Chrome has a patch others don't or there's something more to the specific condition under which Chrome doesn't open HTML files.

And if it is specific HTML content that's not supported, an error message blaming the "HTML Document" format is misleading.

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20100111

Problem ID: 4191233566740590368
Entered by: Ben Simo

Rollover_Click_Widget.cp

“ahhh, just like #microsoft developers, this is just not helpful:” - @ahmednuaman

This looks like it might be the work of Adobe developers, not Microsoft.... or maybe the combination of the two.

What kind of permission error? Or is the issue that something isn't responding? Not much help for the user here.

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20100109

Problem ID: 2257775864384629306
Entered by: Ben Simo

File cannot be accessed

Getting this error while saving a new file in Excel 2010. Directory has "[]".

@Office I am able to create New Excel file in the same directory from Win Explorer (Right click-New-Excel)

@Office Using Word 2010, when I save a file in same directory, I do not get such problem. #Office2010

- @kamleshrao

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20100108

Problem ID: 5987483612577651413
Entered by: Ben Simo

Amount OK?

@naterkane: self checkout user interface fail at home depot

Does Home Depot want customers to try to negotiate a better price?

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20100102

Problem ID: 2022917341298938556
Entered by: Ben Simo

HP Software Update Update

ricmarques: Error in HPWUCLI.exe - "Entry Point Not Found" (GetLayeredWindowAttributes) after updating "HP Software Update" from version 4.0 to 5.2, in a desktop running Windows 2000 Professional

FrauTukka: I got the same error after updating last night. Is there any solution yet?

Consider me strange if you like, but I think updates should make things better -- not worse.

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20100101

Problem ID: 6516275114146104773
Entered by: Ben Simo

It may be possible to correct the problem

cjwl: The Xfce people need a lesson in graceful error recovery, this is at startup. seriously bad UX

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Problem ID: 5568517324303285590
Entered by: Ben Simo

Cake does not exist

dotbart: Funniest Eclipse error when working with CakePHP (portal reference)

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Problem ID: 7315869471929205373
Entered by: Ben Simo

Your request could not be processed

Submitting a comment stating that whether or not something is a problem depends on context encounters a problem.

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Problem ID: 5095208313684739793
Entered by: Ben Simo

Mr. Peanut

TrevorKDennis: LOL! Another Windows Fail in the city.

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20091229

Problem ID: 6653049496337708738
Entered by: Ben Simo

Error loading book

“@Logos Hi downloaded a few books and upon next launch this error. Tried reset, uninstall, etc... Please help.” - @dikayo

IMHO, downloading new content for a book reader should not break it. ;-)

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20091222

Problem ID: 5498298032779176333
Entered by: Ben Simo

Because

Why display a message stating that the computer has no network connection when you can display "because: Download error -228"?

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20090420

Problem ID: 4589172723625276425
Entered by: Ben Simo

If I what?

First the license code provided by IBM is not the proper length. Second, I don't understand the secret IBM "If you co" talk. :)

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20090312

Problem ID: 358014447295327794
Entered by: Ben Simo

Conflicting messages

I tell my computer to print a PDF file. After a short time, Windows displays a bubble telling me the document was sent to the printer.

Than Acrobat displays a dialog stating the document could not be printed.

So which message should I believe? Was my document printed? Looks like I need to take a walk down the hall to the printer.

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Software testing tools: Heuristics for recognizing problems.

Usability Heuristics

from Jakob Nielsen

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.
• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.
• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.
• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.
• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.
• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.
• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.
• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

from James Bach
and Michael Bolton

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.
E xplainable Explainable: The product is explainable.
W orld World: The product is consistent with the real world.
H istory History: The present version of the product is consistent with past versions of it.
I mage Image: The product is consistent with an image that the organization wants to project.
C omparable Products Comparable Products: The product is consistent with comparable systems.
C laims Claims: The product is consistent with what important people say it’s supposed to be.
U ser Expectations User Expectations: The product is consistent with what users want.
P roduct Product: Each element of the product is consistent with comparable elements in the same system.
P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.
S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

from Ben Simo

F unctional Functional: The error detecting, reporting, and handling functions properly.
A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.
I mpact Impact: The impact of the failure is communicated to those impacted.
L og Log: The error is appropriately logged; or not logged.
U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.
R ecovery Recovery: The user is informed of what they need to do to recover from the error.
E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

the OWASP Top 10

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.
2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.
3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.
4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.
5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.
6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.
7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.
8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.
9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.
10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

20110905

20110903

20100201

20100122

20100121

20100120

20100118

20100111

20100109

20100108

20100102

20100101

20091229

20091222

20090420

20090312

Problem or no problem?

Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

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