Cancel: Is There A Problem Here?: Cancel

Showing posts with label Cancel. Show all posts

Showing posts with label Cancel. Show all posts

20110914

Problem ID: 3220180634139034707
Entered by: Ben Simo

You will return

I am not sure I understand what will happen. Generally, I like verb buttons that describe what happens when I click them, but this dialog asks a question. Actually it asks two questions, and gives me three options: Close, Continue, and Cancel Request. Does Cancel Request cancel my request to cancel, or does it cancel something I requested before I requested to cancel?

I'm confused. What happens if I just close this dialog?

20110908

Problem ID: 1073310668869011040
Entered by: Ben Simo

This program is preventing your computer from shutting down

20110414

Problem ID: 3218160433468091931
Entered by: Ben Simo

You require permission from yourself

So, I need permission to make changes to a folder. Trouble is it says I need permission from the user currently logged into the system -- me, aka myself, aka I.

20100203

Problem ID: 5059772180016509211
Entered by: Ben Simo

Automatically download automatically

@garthk: “Click Yes if you can find it. Bwa ha ha! Sucker.” #iTunes #UX #FAIL

So much is wrong with this. I just want to ask "did a human being actually write this?"

20100126

Problem ID: 3385889144461606950
Entered by: IsThereAProblemHere.com Reader Submission

Stuck in a loop

Paul Carvalho reports:

This error message appeared on me when I was trying to install a MS Office update. It was priceless! I was stuck in a loop and couldn't install the update.

20100121

Problem ID: 4747578591889669071
Entered by: Ben Simo

The number must be between 1 and 45

I configure Microsoft Word to format text I selected as two evenly distributed columns.

After making my selections, I click the OK button in the Columns configuration window.

I get an error.

What number must be between 1 and 45? What number on this form is not between 1 and 45?

20100120

Problem ID: 2814613558044667286
Entered by: Ben Simo

Please insert disk into hard drive

@karlprosser: interesting reoccuring #win7 error, wanting me to insert my HD (that is actually there)

Insert a hard disk into what? Can one Continue without a disk?

20100119

Problem ID: 8972437725734919796
Entered by: Ben Simo

Child died

Tweeted by chrismacho

I never knew transferring files using FTP was such a dangerous activity.

20100115

Problem ID: 7501688042513587620
Entered by: Ben Simo

Context, Context, Context.

@jacksri: This error message might be slightly better than useless if I knew which app generated it.

Error messages that don't specify to what they apply aren't very helpful.

If I have to click Cancel to ignore, I'm not really ignoring it. Am I?

What is the difference between Yes and Cancel?

20100113

Problem ID: 647421147772919574
Entered by: Ben Simo

It's my fault

@ChipL71:

It is generally a good practice to not blame the user. Taking responsibility can do much in setting users at ease. If the user has to re-enter their feedback if they Try Again, expect less positive feedback than they entered the first time.

20100108

Problem ID: 3266019754425407076
Entered by: Ben Simo

Help Microsoft?

“OH STOP IT, STOP IT, PLEASE STOP OFFERING TO SEND ALL MY FILES TO MICROSOFT!” - @Mindez

Might it violate licensing and privacy agreements for Windows to send files to Microsoft?

Problem ID: 5987483612577651413
Entered by: Ben Simo

Amount OK?

@naterkane: self checkout user interface fail at home depot

Does Home Depot want customers to try to negotiate a better price?

20100107

Problem ID: 1192010512254893162
Entered by: Ben Simo

Click Cancel, to save and confirm this appointment

“I see this dialog box every 8 weeks when I schedule a blood donation appointment. Could it be more counter intuit” - @bobvan

20100106

Problem ID: 4981555561274925709
Entered by: Ben Simo

Select the affirmative to continue canceling

@GeorgeAdamson: Hardware vendors seem to throw UX guidelines out of the window when they ship bundled software. This popup messag

20100105

Problem ID: 7968830480430091318
Entered by: Ben Simo

An exceptional cab ride

iratherwalk: Hahaha cab Windows OS computer fail.

Be happy Windows isn't driving.

Problem ID: 9064221379360064619
Entered by: Ben Simo

The exception unknown software exception occurred in the application

Tweeted by TomasSedovic.

20100104

Problem ID: 8862382174491473136
Entered by: Ben Simo

Frightened into canceling?

“Gue juga gitu niss terus gue takut ilang gue cancel aja deh@nissanisnis” - @Citttra

Problem ID: 1902941907168843340
Entered by: Ben Simo

Are you sure?

@bradmccall: UX of dialogs like this bug me. They ask a question, but don't have a button with the right answer. "Yes, Del ...

I like verb dialog buttons that describe actions. However, I do think they should match the question.

20100103

Problem ID: 5429559682519212791
Entered by: Ben Simo

Are you sure you want to cancel?

“Translation: Are you sure you want to cancel? Changes will not be saved. - Yes, None” - @Reschat

Asking for positive confirmation of a negative seems likely to lead to misunderstanding.

20091230

Problem ID: 4866940270341607848
Entered by: Ben Simo

What's the difference between undo and cancel?

“Just discovered that shaking tweetie brings up a dialog like this” - @ShotbyRobins

Software testing tools: Heuristics for recognizing problems.

Usability Heuristics

from Jakob Nielsen

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.
• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.
• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.
• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.
• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.
• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.
• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.
• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

from James Bach
and Michael Bolton

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.
E xplainable Explainable: The product is explainable.
W orld World: The product is consistent with the real world.
H istory History: The present version of the product is consistent with past versions of it.
I mage Image: The product is consistent with an image that the organization wants to project.
C omparable Products Comparable Products: The product is consistent with comparable systems.
C laims Claims: The product is consistent with what important people say it’s supposed to be.
U ser Expectations User Expectations: The product is consistent with what users want.
P roduct Product: Each element of the product is consistent with comparable elements in the same system.
P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.
S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

from Ben Simo

F unctional Functional: The error detecting, reporting, and handling functions properly.
A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.
I mpact Impact: The impact of the failure is communicated to those impacted.
L og Log: The error is appropriately logged; or not logged.
U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.
R ecovery Recovery: The user is informed of what they need to do to recover from the error.
E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

the OWASP Top 10

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.
2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.
3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.
4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.
5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.
6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.
7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.
8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.
9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.
10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.