Try Again: Is There A Problem Here?: Try Again

Showing posts with label Try Again. Show all posts

Showing posts with label Try Again. Show all posts

20120518

Problem ID: 7228400207317647082
Entered by: Ben Simo

Sorry, no jobs for you

CareerBuilder.com sends me periodic emails listing jobs that its recommendation engine determines to be a match to information in my resume.

When I click the "See All Jobs" link at the top right of the list in the email, the CareerBuilder site opens in my browser. However, it says "You have no matches." and "Sorry, we couldn't find any jobs to recommend at this time. Please try again later."

Every time. Every email links me nothing.

While the presence of a software bug doesn't tell us whether or not the software's maker is aware of the problem, perhaps CareerBuilder.com could use some help in testing their site. Perhaps they could make use of my services. I am available.

20111001

Problem ID: 5062186186428238542
Entered by: Ben Simo

This is one way to handle heavy load

20110906

Problem ID: 5606537851159089833
Entered by: Ben Simo

Could not be sent

The iFit web site appears to have been redesigned since my last visit. The login credentials I tried don't work. I ask the system to send me my username. It responds with an error: "Your username could not be sent. Please try again later." I try later and get the same message.

Does 'could not be sent' mean there's a temporary technical problem on their end? If so, trying again later might make sense.

Or does 'could not be sent' mean the email address I entered is not in their system? If so, trying again later won't fix the problem.

While it is generally a good idea to not give unknown users information that may assist in gaining unauthorized access, I'd like to know if my old account still exists after the site redesign.

20110902

Problem ID: 2965008966639138828
Entered by: Ben Simo

Sorry the seats you selected are no longer available

@Batelco: Avoid the weekend rush at the cinema, book your cinema tickets online! Exclusively by #Batelco. Log on to http://bit.ly/qYBYXE #Bahrain

@Batelco: Tired of waiting in line to get your ticket? Now, exclusively with #Batelco, book your cinema tickets online! http://bit.ly/qYBYXE #Bahrain

@Batelco: Booking cinema tickets has never been easy. NOW! Exclusively from #Batelco, book you cinema tickets online! http://bit.ly/qYBYXE #Bahrain

@iScrat: @Batelco dear we still can't book online cinema tickets. Please ask the concerned department for assistance. Thanks.

@jayban: Stupid Batelco! Spent so much time trying to book cinema tickets online & says each seat I pick is unavailable when in reality so many are.

@Batelco: Tired of waiting in line to buy your cinema ticket? Now exclusively with #Batelco, book your tickets online! bit.ly/qYBYXE #Bahrain

@Ali_Fareed: #Bahrain @Batelco's O Cinema Portal crash. Tickets cannot be booked. Site keeps showing "error message"

@M_AlGaoud: @Batelco it's not working for City Centre cinema.

@iScrat: @Batelco dear we can't book through the website it says seats are not available.Tried for different movies with different timings still same

20110901

Problem ID: 5873302913729138734
Entered by: Ben Simo

Please amend this error

@burrellcreekkid tweets: This is why I hate @Telstra today. Can you work out what this errormessage means? #telstrasux

20110831

Problem ID: 3532356098045521470
Entered by: Ben Simo

Can't open Sykpe

I am not already signed in on this computer. I cannot sign out when I not already signed in on this computer.

I had to restart Skype several times before I could successfully sign in. :(

20110828

Problem ID: 7415718173894292104
Entered by: Ben Simo

We apologize-

The first HP SureSupply web page that led me here said "Ordering ink and toner has never been so simple, efficient and fast." I disagree. It seems I can't even adjust the quantity of something in my cart without encountering an error.

20110826

Problem ID: 3183624173692131978
Entered by: Ben Simo

I've been trying again all this week

I've been getting this message all week. As the password reset system appears to let me reset my password, I doubt this is an issue with my credentials. I'd call if the paper bill didn't say I have to call during hours that I've not yet been able to call. I'll try again next week.

20110414

Problem ID: 3218160433468091931
Entered by: Ben Simo

You require permission from yourself

So, I need permission to make changes to a folder. Trouble is it says I need permission from the user currently logged into the system -- me, aka myself, aka I.

20100223

Problem ID: 379581720994562972
Entered by: Ben Simo

Unanticipated error

@niczak: Hmm, this is definitely not the most graceful error handling I have ever seen. Anyone else having major issues running reports on the @authorizenet website? I keep getting this error message:

When using a computer, I anticipate errors. ;)

20100214

Problem ID: 5477417340371242393
Entered by: Ben Simo

Something awfull went wrong in my guts!

"Best error message ever." - @dangarzi

20100206

Problem ID: 7271163413432540843
Entered by: Ben Simo

BlogThis!

I write a blog post using the BlogThis! feature in Picasa. After writing the post and formatting text and images, I click the Save As Draft button to save the post to Blogger. Picasa responds with the following.

Not connected to the Internet? I am connected to the Internet. I am logged in to Blogger. I've uploaded another blog post using BlogThis! in the past half hour.

I click the Try again link. The software responds with the following: a blank document.

All my text, pictures, and formatting are gone. Nothing is uploaded to Blogger. Even if I had not been connected to the Internet, my document should not disappear if I try to upload it.

20100129

Problem ID: 8850985081123597231
Entered by: Ben Simo

Do not honour

@DanielTome: another #ux fail when trying to pay a fine online. What does "do not honour" mean in this case?

20100121

Problem ID: 3917053956798793417
Entered by: Ben Simo

The world is a very unpredictable place

"This is the error message I just received on Vox. Why thank you Vox for my Monday morning life lesson." - sorayaleila

20100120

Problem ID: 2814613558044667286
Entered by: Ben Simo

Please insert disk into hard drive

@karlprosser: interesting reoccuring #win7 error, wanting me to insert my HD (that is actually there)

Insert a hard disk into what? Can one Continue without a disk?

20100119

Problem ID: 8972437725734919796
Entered by: Ben Simo

Child died

Tweeted by chrismacho

I never knew transferring files using FTP was such a dangerous activity.

20100115

Problem ID: 2625972092077957197
Entered by: Ben Simo

Banana Error 500

@canadiabeats: JHM's gift to the internet: banana error 500

Humor can help manage user frustration when software fails. Someone at Trade Me has a healthy sense of humor. I like it. :)

20100113

Problem ID: 3290902515236016709
Entered by: Ben Simo

Please try again at a later time or right now

@yinteractive: What a nonsensical error message from Facebook

I choose right now.

Problem ID: 647421147772919574
Entered by: Ben Simo

It's my fault

@ChipL71:

It is generally a good practice to not blame the user. Taking responsibility can do much in setting users at ease. If the user has to re-enter their feedback if they Try Again, expect less positive feedback than they entered the first time.

20100112

Problem ID: 6416039326963872156
Entered by: Ben Simo

Windows cannot find '(null)'

I did not type any name. I'm waiting for Firefox to install an update.

Is null required to update Firefox? If null is nothing, then why should Windows expect to find it? Or maybe '(null)' isn't really null, but something like null. ;-)

Software testing tools: Heuristics for recognizing problems.

Usability Heuristics

from Jakob Nielsen

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.
• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.
• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.
• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.
• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.
• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.
• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.
• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

from James Bach
and Michael Bolton

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.
E xplainable Explainable: The product is explainable.
W orld World: The product is consistent with the real world.
H istory History: The present version of the product is consistent with past versions of it.
I mage Image: The product is consistent with an image that the organization wants to project.
C omparable Products Comparable Products: The product is consistent with comparable systems.
C laims Claims: The product is consistent with what important people say it’s supposed to be.
U ser Expectations User Expectations: The product is consistent with what users want.
P roduct Product: Each element of the product is consistent with comparable elements in the same system.
P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.
S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

from Ben Simo

F unctional Functional: The error detecting, reporting, and handling functions properly.
A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.
I mpact Impact: The impact of the failure is communicated to those impacted.
L og Log: The error is appropriately logged; or not logged.
U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.
R ecovery Recovery: The user is informed of what they need to do to recover from the error.
E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

the OWASP Top 10

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.
2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.
3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.
4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.
5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.
6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.
7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.
8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.
9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.
10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.