Unavailable: Is There A Problem Here?: Unavailable

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20110910

Problem ID: 8987157865890168347
Entered by: Ben Simo

Where's Tim McGee when you need him?

I click the PLAY button to resume playing an episode of NCIS that I paused several hours ago. It shows me several commercials, and then this: "The video you have requested is unavailable or may have expired."

What does this mean? I had been watching the video. I paused it. I returned. It showed me advertisements as I waited for the program I was watching to resume. And now it says the video is unavailable or expired.

Dearest CBS,

If you can't show me the NCIS episode I was watching, how about explaining why? If this is a technical problem, how about helping me find it again? How about telling me you can't show it before showing me the advertisement? How is it you can show an advertisement but not programming?

I bet McGee could help you fix this.

Thank you,

Ben

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20110907

Problem ID: 1553279014295012950
Entered by: Ben Simo

How long is temporarily?

@CeciBotana tweets: Hola mensaje de error en Netflix

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20100113

Problem ID: 3290902515236016709
Entered by: Ben Simo

Please try again at a later time or right now

@yinteractive: What a nonsensical error message from Facebook

I choose right now.

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20100110

Problem ID: 897215949111822126
Entered by: Ben Simo

So I Married An Axe Murderer

I open up a web browser and go to Hulu.com in search of a movie to watch. The Hulu home page shows an advertisement for the movie So I Married An Axe Murderer. I click the watch now button.

The Hulu page for the movie opens, then it shows me two commercials. Then I get this: Sorry the video is currently unavailable. ...

If the video is not available, why is it still being promoted on the Hulu front page?

This message gives conflicting information. Is the video unavailable or do I have a possible browser issue?

The video starts to play after my third refresh. I click the button to view the movie player in a window without the surrounding header and advertisements. I get the above error again.

It takes a few more refresh attempts to get the movie to start.

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20100107

Problem ID: 8752828173102250098
Entered by: Ben Simo

Guru Meditation

Tweeted by Gesus.

An Amiga web server?

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20100101

Problem ID: 9151341363441701841
Entered by: Ben Simo

Additionally, you are not permitted to see the error document

dirimi: a 503 error from #twitter xD

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20091221

Problem ID: 5774647074555489205
Entered by: Ben Simo

Did you just experience a problem reporting a problem?

Tweeted by jroth360.

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20090512

Problem ID: 6652492075109784676
Entered by: Ben Simo

Have them rectify this

I encountered this visiting a marketing site of a big software development and testing tool vendor.

Are visitor's to the site expected to know the webmaster? What is the support number?

It says "please" but has a demanding tone with a word like "immediately" in the instructions.

Who uses the word rectify on a marketing site?

I can easily rectify this by going to a competitor's site.

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20090305

Problem ID: 395351408566211859
Entered by: Ben Simo

Not located in the usual place

Tweeted by @Alcedine

"What does this even mean???

I think a restart is definitely in order...

So long Photoshop CS4 ; ;"

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Usability Heuristics

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.

E xplainable Explainable: The product is explainable.

W orld World: The product is consistent with the real world.

H istory History: The present version of the product is consistent with past versions of it.

I mage Image: The product is consistent with an image that the organization wants to project.

C omparable Products Comparable Products: The product is consistent with comparable systems.

C laims Claims: The product is consistent with what important people say it’s supposed to be.

U ser Expectations User Expectations: The product is consistent with what users want.

P roduct Product: Each element of the product is consistent with comparable elements in the same system.

P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.

S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

F unctional Functional: The error detecting, reporting, and handling functions properly.

A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.

I mpact Impact: The impact of the failure is communicated to those impacted.

L og Log: The error is appropriately logged; or not logged.

U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.

R ecovery Recovery: The user is informed of what they need to do to recover from the error.

E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.

2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.

3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.

4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.

5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.

6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.

7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.

8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.

9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.

10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

Is There A Problem Here?

20110910

Where's Tim McGee when you need him?

20110907

How long is temporarily?

20100113

Please try again at a later time or right now

20100110

So I Married An Axe Murderer

20100107

Guru Meditation

20100101

Additionally, you are not permitted to see the error document

20091221

Did you just experience a problem reporting a problem?

20090512

Have them rectify this

20090305

Not located in the usual place

Problem or no problem?

Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

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