Sorry: Is There A Problem Here?: Sorry

Showing posts with label Sorry. Show all posts

20131117

Problem ID: 8631470928013334805
Entered by: Ben Simo

Sorry, that's not correct

What happens when computers score exams?

Nice work, MyMathLab!

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20120518

Problem ID: 7228400207317647082
Entered by: Ben Simo

CareerBuilder.com sends me periodic emails listing jobs that its recommendation engine determines to be a match to information in my resume.

When I click the "See All Jobs" link at the top right of the list in the email, the CareerBuilder site opens in my browser. However, it says "You have no matches." and "Sorry, we couldn't find any jobs to recommend at this time. Please try again later."

Every time. Every email links me nothing.

While the presence of a software bug doesn't tell us whether or not the software's maker is aware of the problem, perhaps CareerBuilder.com could use some help in testing their site. Perhaps they could make use of my services. I am available.

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20111001

Problem ID: 5062186186428238542
Entered by: Ben Simo

This is one way to handle heavy load

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20110915

Problem ID: 4412503174726820335
Entered by: Ben Simo

error message

Your error message is showing.

What link below?

From what location may I view my shopping cart?

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20110902

Problem ID: 2965008966639138828
Entered by: Ben Simo

Sorry the seats you selected are no longer available

@Batelco: Avoid the weekend rush at the cinema, book your cinema tickets online! Exclusively by #Batelco. Log on to http://bit.ly/qYBYXE #Bahrain

@Batelco: Tired of waiting in line to get your ticket? Now, exclusively with #Batelco, book your cinema tickets online! http://bit.ly/qYBYXE #Bahrain

@Batelco: Booking cinema tickets has never been easy. NOW! Exclusively from #Batelco, book you cinema tickets online! http://bit.ly/qYBYXE #Bahrain

@iScrat: @Batelco dear we still can't book online cinema tickets. Please ask the concerned department for assistance. Thanks.

@jayban: Stupid Batelco! Spent so much time trying to book cinema tickets online & says each seat I pick is unavailable when in reality so many are.

@Batelco: Tired of waiting in line to buy your cinema ticket? Now exclusively with #Batelco, book your tickets online! bit.ly/qYBYXE #Bahrain

@Ali_Fareed: #Bahrain @Batelco's O Cinema Portal crash. Tickets cannot be booked. Site keeps showing "error message"

@M_AlGaoud: @Batelco it's not working for City Centre cinema.

@iScrat: @Batelco dear we can't book through the website it says seats are not available.Tried for different movies with different timings still same

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20110827

Problem ID: 3975437834484659115
Entered by: Ben Simo

Irene Clobbers Weather Channel website?

Wanting to see the status of Hurricane Irene as it hits the east coast, I visit The Weather Channel online. I click the Hurricane tracker map on the home page, and get "We're sorry - we can't find the page you requested".

Too much load, a too-quick link edit, or some other problem?

I'd not be surprised to learn that Hurricanes generate exponentially higher than normal peak demand at Weather.com.

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20110825

Problem ID: 4581239731211443413
Entered by: Anonymous

We have no content for this error message

Microsoft Office Communicator shows me the following error message after failing to share my screen with a colleague.

I click the "More details" link and get very helpful details: "Sorry. We currently have no content for this error message."

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20110815

Problem ID: 4531206421633352855
Entered by: Ben Simo

Even if you run you probably won't make it in time...

If you have an iPhone and need a public toilet in London, there's an app for that.

Toiluxe not only gives its users detailed directions to the nearest toilet; it will also warn if you are too far away. The only thing missing now is directions to clean clothing should you not make it in time. ;)

@shadchnev: Great error message from #toiluxe

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20101221

Problem ID: 7675816213204665797
Entered by: Ben Simo

Sorry, you do not have any Data Details

If you are going to add $190.70 in data usage fees on top of my unlimited plan fees, the least you can do is provide details as to how you calculated that amount.

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20100210

Problem ID: 3468135692757580008
Entered by: Ben Simo

Sorry, temporarily out of service

"ATM or Windows fail? Both?" - @thisguyritehere

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20100127

Problem ID: 4328063351554378677
Entered by: Ben Simo

YouTube's highly trained monkeys

love the youtube 500 error - palassml

That ~~information~~ gibberish at the bottom must be some techie code that is meaninful to highly trained monkeys.

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20100121

Problem ID: 3917053956798793417
Entered by: Ben Simo

The world is a very unpredictable place

"This is the error message I just received on Vox. Why thank you Vox for my Monday morning life lesson." - sorayaleila

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20100113

Problem ID: 647421147772919574
Entered by: Ben Simo

It's my fault

@ChipL71:

It is generally a good practice to not blame the user. Taking responsibility can do much in setting users at ease. If the user has to re-enter their feedback if they Try Again, expect less positive feedback than they entered the first time.

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20100110

Problem ID: 897215949111822126
Entered by: Ben Simo

So I Married An Axe Murderer

I open up a web browser and go to Hulu.com in search of a movie to watch. The Hulu home page shows an advertisement for the movie So I Married An Axe Murderer. I click the watch now button.

The Hulu page for the movie opens, then it shows me two commercials. Then I get this: Sorry the video is currently unavailable. ...

If the video is not available, why is it still being promoted on the Hulu front page?

This message gives conflicting information. Is the video unavailable or do I have a possible browser issue?

The video starts to play after my third refresh. I click the button to view the movie player in a window without the surrounding header and advertisements. I get the above error again.

It takes a few more refresh attempts to get the movie to start.

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20091230

Problem ID: 2168307173698043040
Entered by: Ben Simo

Please supply credentials for the account we failed to create

Tweeted by @hugo_dc.

We failed to create your account, but you may be asked to supply login credentials for the account we failed to create. What!?

Edit

Problem ID: 3376802480909208966
Entered by: Ben Simo

You can now have a life

“JAJAJAJA / Best error page ever jaja. ¿De dónde es?” - @Ac_Queen

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Usability Heuristics

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.

E xplainable Explainable: The product is explainable.

W orld World: The product is consistent with the real world.

H istory History: The present version of the product is consistent with past versions of it.

I mage Image: The product is consistent with an image that the organization wants to project.

C omparable Products Comparable Products: The product is consistent with comparable systems.

C laims Claims: The product is consistent with what important people say it’s supposed to be.

U ser Expectations User Expectations: The product is consistent with what users want.

P roduct Product: Each element of the product is consistent with comparable elements in the same system.

P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.

S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

F unctional Functional: The error detecting, reporting, and handling functions properly.

A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.

I mpact Impact: The impact of the failure is communicated to those impacted.

L og Log: The error is appropriately logged; or not logged.

U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.

R ecovery Recovery: The user is informed of what they need to do to recover from the error.

E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.

2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.

3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.

4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.

5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.

6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.

7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.

8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.

9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.

10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

Is There A Problem Here?

20131117

Sorry, that's not correct

20120518

Sorry, no jobs for you

20111001

This is one way to handle heavy load

20110915

error message

20110902

Sorry the seats you selected are no longer available

20110827

Irene Clobbers Weather Channel website?

20110825

We have no content for this error message

20110815

Even if you run you probably won't make it in time...

20101221

Sorry, you do not have any Data Details

20100210

Sorry, temporarily out of service

20100127

YouTube's highly trained monkeys

20100121

The world is a very unpredictable place

20100113

It's my fault

20100110

So I Married An Axe Murderer

20091230

Please supply credentials for the account we failed to create

You can now have a life

Problem or no problem?

Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

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