The sky is not the limit

Sorry, I filled up the cloud.

Skype mobile does not currently work on WiFi

I've had my Android phone configured to use WiFi when I am at home and other WiFi-equipped places I frequent. This reduces my wireless phone data usage and usually gives me faster data transfer.

However, I've just discovered that doing so stops Skype. Enabling WiFi on my phone disconnects Skype. There is no warning about this when I disconnect. In fact, I the "Ongoing" status information continues to display "Skype mobile: Signed in".  The warning comes when I manually open the Skype application that is supposedly already actively connected and running.

For what technical reason should my using WiFi instead of Verizon Wireless' network to access the Internet disable Skype?

Prior to the Verizon Wireless Skype Mobile partnership deal, I had a Skype Mobile application that worked well regardless of how I connected my phone to the Internet. Now users have the choice of using the slow expensive Verizon Wireless data connection or having no Skype on their phone while at home. They can't have both.

You will return

I am not sure I understand what will happen. Generally, I like verb buttons that describe what happens when I click them, but this dialog asks a question. Actually it asks two questions, and gives me three options: Close, Continue, and Cancel Request. Does Cancel Request cancel my request to cancel, or does it cancel something I requested before I requested to cancel?

I'm confused. What happens if I just close this dialog?

Do not adjust for Daylight Savings Time

I have time restrictions placed on my children's cell phones. They aren't allowed to call or text anyone but each other and their parents after 10 PM on school nights.One night my children mention that their phones have been cutting them off at 9 PM instead of 10 PM. They assumed this was me adding some further restriction, as I occasionally do. I had not intentionally changed their time restrictions. I then check out their parental control settings.



The parental control settings show the restrictions start at 10 PM, as I had set them.

However, I notice that the "Do not adjust for Daylight Savings Time" option is not checked. Since I created these settings, we moved from Colorado to Arizona. Although both states are in the Mountain time zone, Arizona doesn't observe daylight savings time. The restrictions were now starting at 10 PM Mountain Daylight Time, which is 9 PM Mountain Standard Time.

I click the checkbox to disable automatic adjustment for daylight savings time, and click the "Save Changes" button.



I get an error: "You have already set this time restriction."

It appears that the user interface doesn't recognize that checking the box is a change to the time restrictions. I then have to change the time zone, save the restrictions, and then edit them again, and save again. There is no going from daylight savings time adjustment to not, or vice versa.

Special symbols

What makes a symbol special? What symbols are not special? Is a dash really like any of those listed symbols?

Y U NO SCROLL?

In one of my many unsuccessful attempts to login to the Verizon Wireless website to pay my bill, I notice that the Unprecedented Demand error page contains a "Pay My Bill" link.



I click the 'Pay My Bill' link. It takes me to what appears to be an alternate online bill payment system. It asks me for information about my account and identity. It then collects payment information. I submit a payment. I get a "Verified By Visa" window. I select the option to bypass "Verified By Visa" -- as I do when using the normal online payment system. The following pops up:



I already authorized payment. I entered valid information. My credit card is valid and has funds available.

I see no "Accept" or "Decline" options. I also see no scroll bars.  When the page last refreshed, it took the scroll bars off my browser window.

How am I expected to accept or decline when I can't see the buttons I have to press to do either. An automated GUI test could click those buttons without seeing them, but us human users can't click what we don't see -- at least not without bringing up development tools.

I can't login to my account. It appears that my valid credit card isn't being accepted, but there's no specific statement (that I can see) stating that the payment wasn't processed the first time I pressed the "Accept" button. And now I can't scroll to see the rest of this page.

I wanted to pay my bill, not test a website.

What's missing?

Verizon Wireless continues to robo-call me demanding I pay amounts not yet due or they will shut off my service today.

I try to access the web site to try to pay them something to see if that might stop the threatening calls. Attempts to login to the web site are met with a page stating I can't access my account due to Unprecedented Demand -- the same problem I had paying the bill last month.

Later in the day, I try again. This time I can login to my account, select the bill pay option, enter an amount and account from which to pay... but then, when I close the "Verified by Visa" window that is part of the payment process, all my info disappears and the following is displayed.



Can you see what's not there? I think there's a problem here.

Unprecedented demand?

Verizon Wireless kept calling me asking me to pay my bill. I pay it online. However, every attempt I made to login and pay the bill was greeted by this:



The only unprecedented demands I know of are the phone calls demanding payment the web site won't let me make.

Seems the customer harassment service agents were unaware of any problems with the web site that handles account payments. They can't accept my payment, but they want me to shop for a new device or service?

Sorry, you do not have any Data Details

If you are going to add $190.70 in data usage fees on top of my unlimited plan fees, the least you can do is provide details as to how you calculated that amount.