Failed: Is There A Problem Here?: Failed

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20110825

Problem ID: 8237310668572294034
Entered by: IsThereAProblemHere.com Reader Submission

Not Seamless

If I have to contact a system administrator, it ain't seamless.

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20100130

Problem ID: 7750830690766810245
Entered by: Ben Simo

The reason is not clear

@stevenjj2002: Quite possibly the best error message I've ever gotten.

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20100120

Problem ID: 8489795860870216274
Entered by: Ben Simo

Not quite sure what you should do

BGeiss : The best error message ever: "Calibration Failed. Not quite sure what you should do."

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20100116

Problem ID: 6463531201963763551
Entered by: Ben Simo

While attempting to upload an image for the previous problem, I see the following.

Well yes, there is a problem here.

My image does not appear to be uploading. The progress bar stayed at 0% while the title bar says the upload is 200% complete.

So I tell it to upload again.

Now, I have a second upload of the image in the queue and the first appears to not be going anywhere. The title bar shows 100% complete. So what was 200% of one file is 100% of two?

I cancel the uploads.

Giving up on that method, I try to upload from the Picasa photo viewer instead of the main Picasa program. This time it works instantly.

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20100113

Problem ID: 118625889240244994
Entered by: Ben Simo

0x8002006E

@jwilker: i love most things mac, EXCEPT error messages. so what now? sigh

If an error code was assigned for this condition, was is completely unexpected? How about guiding the user in correcting the problem?

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20100111

Problem ID: 6570443527470543033
Entered by: Ben Simo

DOM Exception 4

Suggested recovery instructions are nice, but I have to wonder if an Exception 4 is better or worse than an exception 3. ;-)

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20100109

Problem ID: 6580989817552556322
Entered by: Ben Simo

The server is unwilling

@ShredderFeeder: This is the second time I've gotten this error.... My computers hate me...

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20100104

Problem ID: 5227423669629335387
Entered by: Ben Simo

This error may be caused by a failure of you

Tweeted by jshaddo:

When all else fails, blame the user?

Edit

Problem ID: 7833546389463736254
Entered by: Ben Simo

The Bios does not be installed

Jive Bios Error Win!!! - @doctorclark

So is there something even more basic than the BIOS (Basic Input/Output System) that displays this message?

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20091230

Problem ID: 2617684712169841470
Entered by: Ben Simo

Restart before install

“@palm @vara411 I'm getting this error whenever I try to install apps (and I've already restarted as requested)” - @djtravitron

Edit

Problem ID: 2168307173698043040
Entered by: Ben Simo

Please supply credentials for the account we failed to create

Tweeted by @hugo_dc.

We failed to create your account, but you may be asked to supply login credentials for the account we failed to create. What!?

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20091228

Problem ID: 4913312301677297934
Entered by: Ben Simo

Frustrated with headache

“our SOS quit working. the sql server is giving me errors uninstalled and reinstalled still same. @AOPHomeschool frustrated w/ headache now. here's the error in case someone out there can help me” - @mtdewlvr74

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20091226

Problem ID: 562325016698776443
Entered by: Ben Simo

Tautological error

“Haa funny error” - @subhumanoid

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20090306

Problem ID: 3487726316860235966
Entered by: Ben Simo

Even parking spaces aren't safe from software failure

Tweeted by @rocknlikedockin

"HAHAHA! Parking Meter Fail!"

This thing has to be run by software.

So there's no parking when the meter fails?

Edit

Software testing tools: Heuristics for recognizing problems.

Usability Heuristics

from Jakob Nielsen

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.
• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.
• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.
• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.
• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.
• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.
• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.
• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

from James Bach
and Michael Bolton

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.
E xplainable Explainable: The product is explainable.
W orld World: The product is consistent with the real world.
H istory History: The present version of the product is consistent with past versions of it.
I mage Image: The product is consistent with an image that the organization wants to project.
C omparable Products Comparable Products: The product is consistent with comparable systems.
C laims Claims: The product is consistent with what important people say it’s supposed to be.
U ser Expectations User Expectations: The product is consistent with what users want.
P roduct Product: Each element of the product is consistent with comparable elements in the same system.
P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.
S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

from Ben Simo

F unctional Functional: The error detecting, reporting, and handling functions properly.
A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.
I mpact Impact: The impact of the failure is communicated to those impacted.
L og Log: The error is appropriately logged; or not logged.
U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.
R ecovery Recovery: The user is informed of what they need to do to recover from the error.
E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

the OWASP Top 10

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.
2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.
3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.
4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.
5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.
6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.
7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.
8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.
9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.
10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

Is There A Problem Here?

20110825

Not Seamless

20100130

The reason is not clear

20100120

Not quite sure what you should do

20100116

200% Complete, or Failed

20100113

0x8002006E

20100111

DOM Exception 4

20100109

The server is unwilling

20100104

This error may be caused by a failure of you

The Bios does not be installed

20091230

Restart before install

Please supply credentials for the account we failed to create

20091228

Frustrated with headache

20091226

Tautological error

20090306

Even parking spaces aren't safe from software failure

Problem or no problem?

Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

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