iPhone: Is There A Problem Here?: iPhone

Showing posts with label iPhone. Show all posts

20110909

Problem ID: 5290238126417097647
Entered by: Ben Simo

Get off the phone!

@ccarranza22 tweets: I barely ever talk on the phone. I don't think it's been over 4 billions days... iPhone glitch

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20110502

Problem ID: 4396542835097931435
Entered by: Ben Simo

Do you really want that ringtone?

@DeMarko: This dialog (and it's variations) has never EVER made sense to me.

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20100119

Problem ID: 5762304207514664697
Entered by: Ben Simo

You have -1 messages

"My phone just informed me i had ' messages (-1)'... Fail" - @imamazing541

Maybe there is something better than Inbox Zero. ;)

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20100107

Problem ID: 2935110489349126517
Entered by: Ben Simo

ranecloude: If iPhone's google maps keeps getting me lost, I'm going to have to seriously consider getting a better gps phone. The highway was less than a mile away.

Perhaps if one selects walking directions...

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20100103

Problem ID: 7519385479533095049
Entered by: Ben Simo

iPhone keyboard keyboard

“#iPhone keyboard problem. #fail” - @ronbeenen

“#iPhone keyboard #fail no.2 ... Seems to become a series.” - @ronbeenen

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20100101

Problem ID: 8023291270317203848
Entered by: Ben Simo

iPhone crashed Mac

sisutcliffe: I just crashed my mac plugging my iPhone into it:

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20091231

Problem ID: 615287943250726181
Entered by: Ben Simo

Bing did not find any results

“Bing! App Fail. Microsoft Fail..” - @SorryOrange

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20091230

Problem ID: 3126646080457981945
Entered by: Ben Simo

Why take the direct route when you can drive around the block?

Tweeted by ThisIsUrLife.

Maybe there's a One Way street on the route?

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Problem ID: 4866940270341607848
Entered by: Ben Simo

What's the difference between undo and cancel?

“Just discovered that shaking tweetie brings up a dialog like this” - @ShotbyRobins

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20091229

Problem ID: 8903969217988727638
Entered by: Ben Simo

You may keep (null) (null) in your collection or drop it later

“@gowalla see twitpic for the error I just found. It ended up being a snowboard #1420 after my passport reloaded.” - @chadhutchins

“Sweet. Just picked up my first @gowalla (null) (null) item! Anyone else getting this error?” - @johngarcia

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Problem ID: 6235384412672122384
Entered by: Ben Simo

Horrendous?

“Am I the only one that finds this dialog in YouTube.app horrendous?” - @dylancopeland

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Problem ID: 6653049496337708738
Entered by: Ben Simo

Error loading book

“@Logos Hi downloaded a few books and upon next launch this error. Tried reset, uninstall, etc... Please help.” - @dikayo

IMHO, downloading new content for a book reader should not break it. ;-)

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Problem ID: 2106908980623520114
Entered by: Ben Simo

50% + 58.2% = 100%

“I'm no genius or anything but I don't think that those numbers add up right... #fail #ESPN” - @redPRIMETIME

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Problem ID: 3383362178277148012
Entered by: Ben Simo

This is not a Test User account

“Tried to buy a question pack for the trivia game and got an error saying my account was nt a sandbox test account” - @jasonyates

Before you release your product, please check that real user accounts -- not just test user accounts -- can use it. :)

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20091221

Problem ID: 5774647074555489205
Entered by: Ben Simo

Did you just experience a problem reporting a problem?

Tweeted by jroth360.

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20090308

Problem ID: 6719224709505015570
Entered by: Ben Simo

Florian's Bug: The hour the iPhone forgot

Tweeted by @florianseroussi. Confirmed by @karlerikson and @maxbeatty.

It is March 8th, 2009. This is the 2nd Sunday in March, the day that Daylight Savings Time starts in the United States and Canada. This evening, Florian Seroussi (@florianseroussi) reported trouble setting his iPhone alarm to 2:30 AM for a conference call. Karl Erikson (@karlerikson) and Max Beatty (@maxbeatty) quickly confirmed they found the same problem on their iPhones.

So what happens when you try to set an alarm for 2:30 the next morning when it is the second Sunday in March? Let's see... (Screen shots courtesy of Karl Erikson.)

Add an alarm for 2:30 AM.

And get an alarm for 1:30 AM.

It appears that the iPhone alarm is coded to adjust times in the 2 o'clock hour back to the 1 o'clock hour on the second Sunday of March. This is correct for actions that apply to the second Sunday of March. However it looks like the fine folks at Apple neglected to consider the case of users needing to set alarms on the day the time changes for the 2 o'clock hour of the next morning.

Max Beatty tested other times and provided the following video. Take a look.

Thank you to Florian Seroussi for finding what Apple missed. Maybe he is the only one that wants to be awakened at 2:30 in the morning after the shortest day of the year. :) In his honor, I dub this bug Florian's Bug.

And, I hope Florian makes it to his meeting on time.

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Usability Heuristics

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.

E xplainable Explainable: The product is explainable.

W orld World: The product is consistent with the real world.

H istory History: The present version of the product is consistent with past versions of it.

I mage Image: The product is consistent with an image that the organization wants to project.

C omparable Products Comparable Products: The product is consistent with comparable systems.

C laims Claims: The product is consistent with what important people say it’s supposed to be.

U ser Expectations User Expectations: The product is consistent with what users want.

P roduct Product: Each element of the product is consistent with comparable elements in the same system.

P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.

S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

F unctional Functional: The error detecting, reporting, and handling functions properly.

A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.

I mpact Impact: The impact of the failure is communicated to those impacted.

L og Log: The error is appropriately logged; or not logged.

U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.

R ecovery Recovery: The user is informed of what they need to do to recover from the error.

E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.

2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.

3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.

4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.

5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.

6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.

7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.

8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.

9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.

10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

Is There A Problem Here?

20110909

Get off the phone!

20110502

Do you really want that ringtone?

20100119

You have -1 messages

20100107

Directions could not be found

20100103

iPhone keyboard keyboard

20100101

iPhone crashed Mac

20091231

Bing did not find any results

20091230

Why take the direct route when you can drive around the block?

What's the difference between undo and cancel?

20091229

You may keep (null) (null) in your collection or drop it later

Horrendous?

Error loading book

50% + 58.2% = 100%

This is not a Test User account

20091221

Did you just experience a problem reporting a problem?

20090308

Florian's Bug: The hour the iPhone forgot

Problem or no problem?

Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

Popular

Recent Problems

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