Yes: Is There A Problem Here?: Yes

Showing posts with label Yes. Show all posts

20110911

Problem ID: 307323606104909699
Entered by: Ben Simo

Do you wish to remain uninformed?

@popey tweets: Installing Oracle 11 at work. The wording in this dialog amuses me. I clicked 'Yes' by the way.

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20110827

Problem ID: 1406474442559679158
Entered by: Ben Simo

If 'Microsoft Office Outlook' is the question

@securitygalnz: What does it mean?? Yes, it is Microsoft. No, it is not home time? #confused

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20100203

Problem ID: 5059772180016509211
Entered by: Ben Simo

Automatically download automatically

@garthk: “Click Yes if you can find it. Bwa ha ha! Sucker.” #iTunes #UX #FAIL

So much is wrong with this. I just want to ask "did a human being actually write this?"

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20100128

Problem ID: 6512968875276173226
Entered by: Ben Simo

Reboot to Save

After making updates to a document in Microsoft Word 2007, I press the Save button.

Configuring? I told it to save.

Seven minutes later, the Microsoft Office setup tells me I need to reboot to complete setup.

What about the changes I wanted to save? Were they saved? Saving should not require a reboot.

I click the No button. The Setup program starts up again.

Six minutes later, an error dialog appears.

Error 1719. What does that mean?

Contact my support personnel? That would be me.

I am not at all OK with having spent the last 13 minutes trying to save a document and getting nowhere -- but I click the OK button anyway. (Where's the "I'm frustrated and just want to make this error go away" button?)

I now stare at my screen -- uncertain if my document has been saved.

I press the Save button again. The Setup program launches... :(

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20100123

Problem ID: 714515576160054379
Entered by: Ben Simo

Do you want more time ?

DVDs can be rented from Red Box kiosks for $1 a day. I don't rent many movies, but I find Red Box to be a very convenient -- especially due to being able to return movies to any Red box kiosk anywhere.

However, there is an annoyance that occurs almost every time I browse available movies at a Red box kiosk.

Often, the first time I drag a scroll bar on a kiosk's touch screen, the screen clears and the system asks "Do you want more time ?".

Yes, I want more time. Why am I being prompted with what appears to be a session timeout prompt when I am actively interacting with the kiosk's user interface?

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20100122

Problem ID: 6998350413499569878
Entered by: Ben Simo

????????F????????t??????????

Awesome error that I got when trying to print using the 'ADOBE PDF' print option. That's a lot of question marks. - @BayouBengal56

I'm not surprised it can't find that. However, I have to wonder why it is trying to.

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20100120

Problem ID: 3401580499398333120
Entered by: Ben Simo

An internal error occurred while showing an internal error

"This is perhaps the dumbest/best error message I've ever seen. Well played, Eclipse." - @bobspace

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20100115

Problem ID: 7501688042513587620
Entered by: Ben Simo

Context, Context, Context.

@jacksri: This error message might be slightly better than useless if I knew which app generated it.

Error messages that don't specify to what they apply aren't very helpful.

If I have to click Cancel to ignore, I'm not really ignoring it. Am I?

What is the difference between Yes and Cancel?

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20100112

Problem ID: 9069110056659713566
Entered by: Ben Simo

Undefined is null or not an object

@scottpatton: an IE script error on an atm? tha makes me feel "safe". NOT!!!!!!

Nothing increases confidence in banking technology like Internet Explorer script errors on ATM machines. ;)

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20100106

Problem ID: 4981555561274925709
Entered by: Ben Simo

Select the affirmative to continue canceling

@GeorgeAdamson: Hardware vendors seem to throw UX guidelines out of the window when they ship bundled software. This popup messag

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20100102

Problem ID: 1042780665742798085
Entered by: Ben Simo

Might Not?

Tweeted by @MichaelJKraemer

Might not? Out of paper? Out of ink? Paper jam?

Is it more likely to print a receipt or not?

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20091230

Problem ID: 6819519032120321687
Entered by: Ben Simo

All picture settings will be resetted

“Please don't turn to your new tv for grammar lessons... LG #fail” - @racheleason

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20091228

Problem ID: 2600191017826962593
Entered by: Ben Simo

No to All?

Every version of Microsoft Windows I can remember displays a message similar to the above when copying or moving files and it finds duplicate files or folders in the destination path.

When copying dozens (or hundreds, or thousands) of files, checking this message and clicking Yes for each item can take hours (or days). Selecting Yes to All can be useful when it is known to be safe to overwrite files in the destination folder. However, sometimes a warning would be helpful.

So where is my No to All button with reporting/logging of what didn't get copied/moved?

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20090313

Problem ID: 6475624278339639237
Entered by: Ben Simo

Completely remove what?

After upgrading Skype and launching the new version, the dialog below appears on my screen.

I didn't select an application to be removed. What is the 'selected application'? Is this even related to the Skype upgrade? What happens if I select No?

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20090304

Problem ID: 1111939952665276759
Entered by: Ben Simo

No, I do NOT want to restart my computer now

Where's the "No, I don't want to restart my computer now, but I'm being forced to restart in order to use this program." option?

Don't make me lie to the computer by telling it I want to restart. I want to use the software I just installed. I don't want to restart; I'm being forced to restart.

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20090215

Problem ID: 8570472471778434016
Entered by: Ben Simo

Would you like to completely erase all files?

All of what files? More context please.

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20090214

Problem ID: 3921017845468176155
Entered by: Ben Simo

Can I give an unspecified response?

Whatever Microsoft developer thought this was okay should suffer some unspecified unpleasantness.

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Problem ID: 3767554877766898566
Entered by: Ben Simo

How long?

I don't have several hours. Do I risk selecting Yes? If it takes longer than I can wait, what happens if I interrupt the firmware update?

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Usability Heuristics

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.

E xplainable Explainable: The product is explainable.

W orld World: The product is consistent with the real world.

H istory History: The present version of the product is consistent with past versions of it.

I mage Image: The product is consistent with an image that the organization wants to project.

C omparable Products Comparable Products: The product is consistent with comparable systems.

C laims Claims: The product is consistent with what important people say it’s supposed to be.

U ser Expectations User Expectations: The product is consistent with what users want.

P roduct Product: Each element of the product is consistent with comparable elements in the same system.

P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.

S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

F unctional Functional: The error detecting, reporting, and handling functions properly.

A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.

I mpact Impact: The impact of the failure is communicated to those impacted.

L og Log: The error is appropriately logged; or not logged.

U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.

R ecovery Recovery: The user is informed of what they need to do to recover from the error.

E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.

2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.

3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.

4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.

5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.

6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.

7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.

8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.

9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.

10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

20110911

20110827

20100203

20100128

20100123

20100122

20100120

20100115

20100112

20100106

20100102

20091230

20091228

20090313

20090304

20090215

20090214

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Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

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