Showing posts with label Update. Show all posts
Showing posts with label Update. Show all posts

20110907

Problem ID: 6306925171885658410
Entered by: Ben Simo

An update is ready to install

@Cattivo808 tweets: Digital ad #fail... Error window much? Lmao

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20110828

Problem ID: 1275867674311495291
Entered by: Ben Simo

Multiple items were found for your search



Multiple items were found for my search? I didn't search for anything. I clicked a link to view my shopping cart and checkout.

Please select the item? There's only one item in my cart -- the one item I put there. I already selected one of the item and placed it in my cart. Why should I have to make a selection of one from a list of one when I already selected what I want?

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20110623

Problem ID: 14003636106572660
Entered by: Ben Simo

Close Programs To Continue



Seems I can't complete the Java update install until I close nothing.

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20110406

Problem ID: 6635541726128806738
Entered by: Ben Simo

Surprise! You must restart!


I finally give into Adobe Acrobat Reader's requests to install an update. Then after several minutes of installing, it tells me I must restart my computer before using the Reader. Had I known a restart was required, I would not have upgraded at this time.

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20100129

Problem ID: 2468276484710077844
Entered by: Ben Simo

Ambiguous authentication

osma: updating my computer. apparently one of many updates has an issue, but which one? #packagekit #fail



Security features like this can be useful in protecting computers from malware but ONLY IF the user is given sufficient information to make intelligent decisions.


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20100126

Problem ID: 6835054516167860184
Entered by: Ben Simo

Update Complete




Update Complete seems like a good thing. So why the warning icon? Should I be concerned?

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20100121

Problem ID: 6264502163434274580
Entered by: Ben Simo

Please do not turn off your nook during the update process

“As I was using my nook, without asking me if I minded being interrupted, it updated itself. Here's a picture:” - @funguyom

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20100114

Problem ID: 6281131783335824797
Entered by: Ben Simo

Your Kindle software is updating

“Kindle must have newest software, it doesn't get a choice in this decision. Sorry Man.” - @alanatpresent




I've got nothing about systems that update their own software. However, ones that force updates often do so at very inopportune times. Here's an idea: let users select when the update gets installed.

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20100113

Problem ID: 2148129530994026708
Entered by: Ben Simo

Yak Shaving

@asimimtiaz: Actual #windows error msg: "To check for updates u must first install an update for windows update"



So, the one update that doesn't automatically update is the automatic update update?

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20100106

Problem ID: 4641287961754946557
Entered by: Ben Simo

To update, please quit the update before continuing with the update

martinbtt: Today's comedy error message



And what if I don't want to continue? I see no cancel option.

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20100103

Problem ID: 2992453015946583743
Entered by: Ben Simo

event sysodisA

rogersmj: I think Microsoft outdid itself with this error message.



And someone expects users to understand this message about the update not understanding the event sysodisA message?

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Problem ID: 3785321865887201508
Entered by: Ben Simo

Installing update 86 of 95

drombough: Every time that I have to use Windows for a task I reminded why I like my Mac!


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20100102

Problem ID: 2022917341298938556
Entered by: Ben Simo

HP Software Update Update

ricmarques: Error in HPWUCLI.exe - "Entry Point Not Found" (GetLayeredWindowAttributes) after updating "HP Software Update" from version 4.0 to 5.2, in a desktop running Windows 2000 Professional

FrauTukka: I got the same error after updating last night. Is there any solution yet?




Consider me strange if you like, but I think updates should make things better -- not worse.


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20100101

Problem ID: 9109715358306189928
Entered by: Ben Simo

Do you tweet too much?

heather3spink: This is the error it showed when I went to Twitter jail on Monday



When is later?  When does this exceeded daily limit reset?  Is there more to the message after the ...

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20091230

Problem ID: 7335248942138934209
Entered by: Ben Simo

Return status indicates that the value is not correct

“This is a brand new Dell #fail” - @josephpeterson



I think we may need someone to translate this developer-speak to English.

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20091229

Problem ID: 7208144317276882370
Entered by: Ben Simo

Baggage Claim

“In bristol now, trying to work out where to get bags from as Windows wants to restart” - @mckayrc



Restart Now or Restart Later? How about not asking on a public information display?

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Problem ID: 6914235075458660113
Entered by: Ben Simo

Windows doing whatever it wants to do

“Why does windows feel the urge2do whatever it wants to do? Its adobes fault ,they should make audition4mac” - @danmorris69

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20091226

Problem ID: 6934500419814333319
Entered by: Ben Simo

Welcome to Internet Explorer 8

I have a new computer. As happens during the first few weeks with a new computer, I find myself spending a lot of time installing and updating software.  This includes many automatic updates by Windows and other software packages that keep the system busy downloading and installing all the patches that have been released since whenever the maker of the computer created the disk image. Many of these automatic updates require that I restart the computer.

One of the latest restarts was due to upgrading Internet Explorer from version 7 to version 8. On reboot, the system launches IE8 and leads me through several configuration options. Eventually it takes me to the browser and displays a Welcome to IE8 page.



Most of my display is consumed by a picture that links to a video introducing Internet Explorer 8. Although IE is not my primary browser choice, I am interested in how it differs from IE7.  I click the video image. Media Player launches.

As I watch the loading progress indicator in Media Player grow, I'm thinking it odd that the video didn't play embedded in the web page.

Then an error dialog appears.



It appears that my computer doesn't have the required video codec for Microsoft's IE8 introduction video.

I think "Why isn't this packaged with IE8 or Windows? Is Microsoft not using a standard codec for their videos?"

I then start thinking of my last experience with missing video codecs: an experience that led me down some shady alleys of the Internet that resulted in getting a computer infected with all kinds of Trojan crap that still effects that computer. Even removing the crap with virus and spyware programs didn't fix it.  I even ended up paying $50 for codecs from a legit company and still can't play most WMV videos on that system. I don't dare go down that path again.

I reluctantly follow the instructions and click the Web Help button. This takes me to a Microsoft Windows Media help page about the error.



At the bottom of the help page, there's a link to a web site at which I'm told I may be able to find a codec to download. I click it.



I then get a page stating that Microsoft has retired the web site to which their software sent me to find the codec I need to view their video that introduces Internet Explorer 8.

So, now more intrigued by what it will take to get the video to play than any interest in the video, I do a Google search for the missing codec.



I immediately notice the red and yellow icons put on the page by McAfee Site Advisor indicating that sites are known distributors of malicious code.  As I view the first few pages of results, I see warnings for many of the sites in the results.  Most of the search results appear to be discussion forums with others complaining about missing this same codec.

I then go back to the first page of results and see that the second result is a support.microsoft.com URL.  Hopeful, I click it.



This is looking hopeful.  I scroll further down the page and read "This problem occurs because the WVC1 decoder is not included together with Windows XP."



I think "Not included?  Why not?  If not included with Windows XP, why not with the Internet Explorer 8 upgrade?  And if Microsoft knows it isn't included with XP or IE8, why would they pick it for the video introducing users to IE8?"

I click the download link.  My screen goes blank.  I wait. My screen just glows with the bluish white of the LCD backlight.  My computer has crashed.



Frustrated, I hold down the power button to force a shutdown.  I turn the computer back on, wait for Windows XP to boot, login, and then launch Internet Explorer to try again. I go back to the Microsoft support site and click the download again. This time it doesn't crash the computer.




I run the patch install.



I see that it warns me to back up my system and close all open programs.  Already frustrated that viewing a video has been so painful, I'm not going to spend more time backing up my system.  I proceed with the install.

I'm shown a long license agreement, part of which appears to be in French instead of English.  I select "I Agree" to something I neither have the patience or skill to understand.



Upon clicking next, the setup tells me that it is Backing up my files.  I wonder why it told me to backup at the start if it is backing up impacted files now.



Eventually the install completes. After closing the installer, I try to view the video again.

The Media Player stops responding when I press play.



Clicking the End Now button seems to do nothing.  I click it multiple times before it finally kills the process.

Now, after all this trouble, I'm asked if I want to tell Microsoft about this problem.



I click the Don't Send button while thinking "I'm not sending any error report, but I am blogging this!".

Not being one to give up too easily, I try one more time and am able to play the video.




Finally, the video is playing but I no longer care what features are new to IE8. After this experience, I don't plan on using it any more than absolutely necessary.

Maybe now is a good time to install an alternate media player. :-)

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20091221

Problem ID: 4389434176843066790
Entered by: Ben Simo

Who tested this?



Select more than one update to install and I get "NOSTRING". Huh?

It appears that any time more than one check-box is selected, this error is displayed.

Who wrote this? NOSTRING

Who tested this? NOANSWER

Does Samsung get support requests asking if string is required to perform system updates. ;-)

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20091210

Problem ID: 4460167008964934417
Entered by: Ben Simo

Update or Make Changes



It is annual open enrollment for benefits on the job. After going through a very tedious software workflow to select my benefits for the next year, I'm shown a summary page that gives me options to Update, Make Changes, or Exit.


What do I press to save my selections?

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