operation: Is There A Problem Here?: operation

Showing posts with label operation. Show all posts

20100528

Problem ID: 7011780458850604391
Entered by: Ben Simo

Too many edits

Microsoft Word 2003 has this great feature that tells you when you are done editing your document.

Sorry, too many edits. Time is up. You must stop editing and save your work as it is now.

Edit

20100207

Problem ID: 4491671306788644659
Entered by: Ben Simo

Unexpected error

@RanMan71: OK Mac Peeps, anyone know why I can't transfer files between these drives?

Error code is:

After the first occurrence, doesn't this become an expected error?

Edit

20100204

Problem ID: 2399956753540212983
Entered by: Ben Simo

Error: The operation completed successfully

@bjd: Windows I hate you. But I now have proof that not working is normal behaviour and success is an error

At least it tells us what executable file had the error of completing successfully.

Edit

20100120

Problem ID: 4517883662684008894
Entered by: Ben Simo

Copy code 0

Tweeted by @hmmonteiro

Should we expect errors when copying files? How does one fix the unexpected unidentified undisclosed error?

Edit

20100117

Problem ID: 5736004940157221395
Entered by: Ben Simo

Lengthy operation in progress

“Hmmm, all i did was try and indent a line in Netbeans 6.8 (OSX Snowleopard) and I have been waiting for ages!” - @absolutehype

And what happens if you try something really complex? Something like cut and paste.

Edit

20100109

Problem ID: 6580989817552556322
Entered by: Ben Simo

The server is unwilling

@ShredderFeeder: This is the second time I've gotten this error.... My computers hate me...

Edit

Problem ID: 5575883751184251073
Entered by: Ben Simo

inpage operation

Are users of Windows XP expected to know what "inpage operation" means?

If it means there is likely a physical error on the disk, why not say so?

And no, it is not OK that my disk is damaged.

Edit

20091231

Problem ID: 7075637522229138243
Entered by: Ben Simo

You do not have enough access privileges

“Syncing my iphone i get this error, and no new DL's from my phone transfer to my mac. Any ideas?” - @zombieskull13

So do I need more permission volume or the correct permissions?

Edit

20091227

Problem ID: 5999064389763315619
Entered by: Ben Simo

Adapter type cannot be determined

Nothing is wrong with my AC power adapter. And the message went away. Although the tester in me wants to experiment to find out what triggers this message. ;-)

Edit

20091225

Problem ID: 2919358590811274692
Entered by: Ben Simo

Completed successfully is a problem?

“After 4 hours of installing VS2010, I wasn't sure what to make of this error.” - @PTPluto

After 4 hours of installing VS2010, I wasn't sure what to mak... on Twitpic

Edit

20090307

Problem ID: 4283078218741574164
Entered by: Ben Simo

Bilingual

"This is probably not a good sign" - @Alcedine

Edit

20090224

Problem ID: 5734695422498151686
Entered by: Ben Simo

Quick, hide the computer before the cops come!

Back when I did software tutoring for new computer users, I got more repeat questions about this Windows 95/98 dialog than anything else.

Did I break the law? I didn't mean to do anything illegal. What did I do? Am I in trouble? Is Microsoft going to report me to the police? I'm afraid to use my computer. I don't want to be an accidental law breaker.

When software incorrectly leads users to believe they've done something illegal, I say there's a problem here.

Edit

Software testing tools: Heuristics for recognizing problems.

Usability Heuristics

from Jakob Nielsen

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.
• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.
• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.
• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.
• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.
• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.
• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.
• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

from James Bach
and Michael Bolton

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.
E xplainable Explainable: The product is explainable.
W orld World: The product is consistent with the real world.
H istory History: The present version of the product is consistent with past versions of it.
I mage Image: The product is consistent with an image that the organization wants to project.
C omparable Products Comparable Products: The product is consistent with comparable systems.
C laims Claims: The product is consistent with what important people say it’s supposed to be.
U ser Expectations User Expectations: The product is consistent with what users want.
P roduct Product: Each element of the product is consistent with comparable elements in the same system.
P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.
S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

from Ben Simo

F unctional Functional: The error detecting, reporting, and handling functions properly.
A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.
I mpact Impact: The impact of the failure is communicated to those impacted.
L og Log: The error is appropriately logged; or not logged.
U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.
R ecovery Recovery: The user is informed of what they need to do to recover from the error.
E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

the OWASP Top 10

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.
2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.
3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.
4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.
5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.
6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.
7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.
8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.
9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.
10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

Is There A Problem Here?

20100528

Too many edits

20100207

Unexpected error

20100204

Error: The operation completed successfully

20100120

Copy code 0

20100117

Lengthy operation in progress

20100109

The server is unwilling

inpage operation

20091231

You do not have enough access privileges

20091227

Adapter type cannot be determined

20091225

Completed successfully is a problem?

20090307

Bilingual

20090224

Quick, hide the computer before the cops come!

Problem or no problem?

Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

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