Still Hungry

After selecting a location and signing into the Hungry Howie's online pizza ordering system, I am again asked to select a location.  It appears that my pre-login location selection was lost with login.



I would select a location if there was some way to select one. Clicking the "Select Location" text does nothing. The little spinning circle indicator continues to spin, but nothing happens.

I try Chrome, Firefox, and Internet Explorer: all do the same thing. There is no way to select a location for an online pizza order. I notice that my computer has become very slow. I open up Firebug to see what this page is doing.



It appears that code on the web page is adding a new one-second timer to the document every second. The memory and CPU usage increase as time passes.

So much for ordering pizza from Hungry Howie's. I think I'll pick up the phone and call a local non-franchise pizzeria. Some things are better not automated by computers.

Higher price for returning customers

The family wants pizza. I visit Dominos.com.



I see an ad at the bottom of the web page for 2 medium pizzas for $5.99 each. I click the "Order this deal" button.



A dialog box appears, asking if I want to upgrade to large pizzas for $7.99 each. I click "Yes".

A web page loads asking me to identify my location.



I click the tiny "Log In" link at the top right to log into my account and use one of my saved delivery locations.



I enter my email address and password, and click the "Log In" button.  I am returned to the location entry page.



I select a location, and then select the "Build Your Own Pizza" feature. I build a pizza and add two of them to my order.



I check the price. I expected $7.99 times two to be much less than $28.58.

It appears that the process of logging into my account canceled out the special price I had selected. (I later tested this and confirmed that if I don't login, the special price is applied.) Had I not been paying attention, I may have ordered at a much higher price than expected.

So, to get the special price selected from the home page, a user who logs into an existing account must go back to the home page, or the "View All" option and re-select the special offer.



I re-select the special deal, and presto chango... the price drops in half - almost.



I thought that the option to login to an existing account with save preferences was supposed to make ordering easier.

I DON'T GOT IT

I've got a house full of hungry teen girls. I order pizza via the Domino's web site.

The Domino's Pizza Tracker is displayed after submitting my order. It shows the status of our order as the pizza is prepared, cooked, boxed, and delivered -- or at least it gives the impression of tracking an order. Most of the time, this tracker helps give us a good idea of when the pizza is going to arrive. However, this time it jumped from a status of Bake to Delivery about 12 minutes after placing the order.

It says "YOU GOT IT - We hope you're enjoying your meal!" when no delivery person has yet arrived at the house.  The pizza is likely still in the oven.

$10 pizza for $18

This time, one $10 pizza costs $18.00.

What else is there?

"When you apply a coupon, the discounted amount is usually applied to a single item, to a group of items, or the order total."

Hmmm... Pizza Hut discounts "usually" apply to one item, some items, or all items. What else is there?

Also, this doesn't seem very user friendly for the removal of one item in an order to automatically remove others just because they share a coupon. Maybe I'm willing to pay full price for those other items. Maybe I want to remove one coupon and apply another. Ordering pizza should not be this complicated.

Asexual Reproduction

At some point, pizzas in my order spontaneously reproduced.



Then, after viewing a few pages, the extras disappeared. Spontaneous pizza abortion?

No one will notice if we add $10 to the bill. Will they?

Pizza Hut is advertising a $10 deal for "any pizza, any size, any crust". Wanting to see what is available for $10, I go to the Pizza Hut web site.  I login, select a delivery address, and am presented with a prompt asking if I want the $10 special.



First, I notice that "stuffed crust" may not be part of "any crust".  That doesn't match my understanding of any.

I select Yes, and then add a pizza to my order. After adding a pizza, I am asked if I want to add an unspecified optional "next item" to my order.



Am I being asked to opt-in to something before being told what it is?  Or is it asking if I want another $10 pizza?  I already told it I wanted $10 pizzas, so why would it prompt me again?

I select yes and add a second pizza to the order.



After adding the second pizza, I get another prompt asking me if I want to add another optional "next item".  I answer No to what I now assume is asking if I want a third $10 pizza.

The first pizza then disappears from my order.  So I add another pizza to replace the one that disappeared.

I now have a total of two pizzas in my order.  At $10 each, that should add up to $20.



That's not what I expected. Either my first pizza turned invisible or I'm being charged an extra $10.

So I add one more pizza to the order and my total becomes $40. I think that maybe this screen isn't showing my first pizza but it is still in the order. 

I go to the checkout to see what the system shows for my order in the checkout system..



Three pizzas at $10 each are totaled up to $40 plus a delivery charge and tax.

The order is still $10 too high or missing a pizza.

Oh, there is the 4th invisible pizza. At the bottom, displayed differently than the others, with no option to change the quantity.

Not willing to spend money finding out what happens if I proceed with my order, I leave the Pizza Hut site and place an online order with Domino's Pizza.

Isn't technology supposed to make this easier?

Problematic Pizza Promotions

Home sick and no food in the house. Not wanting to leave the house, KC goes online to check out the pizza offerings at Shakey's.



KC checks the current promotions.


Today's promotions don't look very tasty. KC reports "I thought to myself 'Bug!' and ordered myself a pizza anyway."

Submitted by KC