Amazon: Is There A Problem Here?: Amazon

Showing posts with label Amazon. Show all posts

20141222

Problem ID: 8684656611689243625
Entered by: Ben Simo

Time Travel Package Delivery

I can get it by 8 PM tonight if I order it by 6:16 AM tomorrow?

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20110826

Problem ID: 6456994169497669617
Entered by: Ben Simo

Searching for Search

The search box on Amazon appears to have disappeared. I can't find it.

Oh, there it is. I was expecting something a bit larger.

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20100630

Problem ID: 4455841391914005047
Entered by: Ben Simo

Free songs ... if you can find them

Amazon seems to be having issues.

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20100114

Problem ID: 6281131783335824797
Entered by: Ben Simo

Your Kindle software is updating

“Kindle must have newest software, it doesn't get a choice in this decision. Sorry Man.” - @alanatpresent

I've got nothing about systems that update their own software. However, ones that force updates often do so at very inopportune times. Here's an idea: let users select when the update gets installed.

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20091230

Problem ID: 5754196410333748829
Entered by: Ben Simo

Your Kindle Needs Repair

“Worst news of the day... 'your #kindle needs repair'. Luckily amazon overnighting a replacement” - @formerlyjessk

Not cool to have a new Kindle fail. Cool that software detects and reports the need to send the device in for repair -- but only if it really needs repair. Is the issue requiring repair a software or hardware issue?

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20091228

Problem ID: 5928842670058691192
Entered by: Ben Simo

Your Kindle is unable to connect at this time

“It's a #kindle Christmas! But it looks like Amazon's servers are having problems with all the happy new users. #fb” - @chrismetcalf

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Problem ID: 5866312747617706361
Entered by: Ben Simo

Windows 95 upgrade on floppies. Anyone?

There is a context-sensitive Amazon advertisement banner at the bottom of this blog's pages. It is supposed to display products for purchase on Amazon that are related to the page's content.

Often, when a page refers to Microsoft Windows, I see the item on the right below.

Of all the products available for purchase on Amazon, this thing selects a Windows 95 Upgrade on floppy disks? Are there no other products more relevent than this?

Like maybe one of these? ;-)

Now, if you are in the market for a more recent OS, here are some options:

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20090227

Problem ID: 805954771563859416
Entered by: Ben Simo

Choose a Department

I'm looking for a book. I go to Amazon perform a search based on the author's name. I don't see what I'm looking for on the first page of results and want to change the sorting of the results. Instead of a sort option, there's a Department link with a message stating "Choose a Department to enable sorting." So I click the link to select a department.

Wow! So many options. I guess I'll select Books.

My search only returned results in one Department. Why did I have to select one of the one departments to sort?

Is there a problem here? Am I expecting too much to think the Amazon search engine might show me sortable book results if all the results for my search are books? Might sending me to book results create a new problem?

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Usability Heuristics

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.

E xplainable Explainable: The product is explainable.

W orld World: The product is consistent with the real world.

H istory History: The present version of the product is consistent with past versions of it.

I mage Image: The product is consistent with an image that the organization wants to project.

C omparable Products Comparable Products: The product is consistent with comparable systems.

C laims Claims: The product is consistent with what important people say it’s supposed to be.

U ser Expectations User Expectations: The product is consistent with what users want.

P roduct Product: Each element of the product is consistent with comparable elements in the same system.

P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.

S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

F unctional Functional: The error detecting, reporting, and handling functions properly.

A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.

I mpact Impact: The impact of the failure is communicated to those impacted.

L og Log: The error is appropriately logged; or not logged.

U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.

R ecovery Recovery: The user is informed of what they need to do to recover from the error.

E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.

2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.

3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.

4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.

5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.

6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.

7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.

8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.

9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.

10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

Is There A Problem Here?

20141222

Time Travel Package Delivery

20110826

Searching for Search

20100630

Free songs ... if you can find them

20100114

Your Kindle software is updating

20091230

Your Kindle Needs Repair

20091228

Your Kindle is unable to connect at this time

Windows 95 upgrade on floppies. Anyone?

20090227

Choose a Department

Problem or no problem?

Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

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