Problem ID: 3861589131765102826
Entered by: Ben Simo

Please help us

Once again, some component of the multitude of software included with the HP printer drivers tells me I need ink.

I click the button to buy ink online. This time, not only does it fail to detect what printer I have: it fails to detect my language and location.

Notice the warning in the red box? It is asking me to verify the name of the printer that it could not identify. Verify? Verify implies that some data exists and needs checking.

Now, take notice of the top left of the page -- the darkened part. What does it say? It says "English-United States". It seems that it has already determined the correct language and location. So, why ask me again?



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