Problem ID: 4460167008964934417
Entered by: Ben Simo

Update or Make Changes

It is annual open enrollment for benefits on the job. After going through a very tedious software workflow to select my benefits for the next year, I'm shown a summary page that gives me options to Update, Make Changes, or Exit.

What do I press to save my selections?



December 10, 2009 at 12:47 PM  
Comment ID: 5934552671487136743
Written by: Glenn

There seems to be a pattern of bad site design with these open enrollment sites. Most of the questions to HR for our open enrollment had to do with web site and not the offerings themselves.

January 3, 2010 at 9:40 AM  
Comment ID: 1478715085706173327
Written by: Ben Simo

There seems to be a pattern of bad user experience design for applications sold to enterprises in which the people purchasing aren't the people using the features with bad UX design.

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