Problem ID: 2371153308134958135
Entered by: Ben Simo


I like the message explaining that even the best software has issues. The apology is nice. The not-so-serious and non-technical huge TEMPORARY SNAFU header may help manage user frustration.

However, isn't TEMPORARY SNAFU an oxymoron?

SNAFU is an acronym that came into usage nearly 70 years ago in the US Army: Situation Normal: All Fouled Up (with Fouled being a non-offensive substitution for something you can figure out.) If being fouled up is the normal state, is it really temporary?

So, I am a bit surprised to see Coca-Cola create an application with implied profanity and chaos in error messages.


1 Comment:

December 29, 2009 at 1:23 PM  
Comment ID: 528274475471697961
Written by: Simon Morley

I like it - it makes me think of the infinite improbability drive from the heart of gold (hitch hiker's guide to the galaxy) - this machine counts down from some measure of improbability towards normality...

So, this message "could" be ok if it indicated when it expected to return to normality...

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