Problem ID: 7038640143102412725
Entered by: Ben Simo

Don't tell me my address is invalid!

Flying J lost my business because their email address rules prohibited my valid address.



June 17, 2010 at 11:25 AM  
Comment ID: 4103000454958501783
Written by: The Director

No chance of a trailing space on that e-mail address?

June 17, 2010 at 1:24 PM  
Comment ID: 7667186161337565490
Written by: Ben Simo

The problem was not a trailing space on the email address.

I called the Flying J Internet customer service number and after some investigation they told me my email address would need to contain at least 5 characters before the @ to use their service.

The system creators' assumption that no valid email addresses contain less than 5 characters before the @ is a wrong assumption.

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