files: Is There A Problem Here?: files

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20110910

Problem ID: 8560843921176535320
Entered by: Ben Simo

Estimation

I think this spent more time calculating the time required to upload my files than it spent uploading my files.

It is often better to stop estimating and start doing.

Edit

20110329

Problem ID: 8330838200266608631
Entered by: Ben Simo

So, you've detected that I am simultaneously accessing a file with more than one application. You've detected that the file has been "changed by another application". I appreciate being asked if I want to reload the file after it has been changed in another application. However, I have one question.

Which application are you? You've failed to identify who you are. Perhaps you have the version of the file that I want to keep. If you are going to ask me if you should reload a file (and potentially lose any changes you may have in memory), please identify yourself.

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20100118

Problem ID: 1413432103369642160
Entered by: Ben Simo

Chrome can't open HTML files?

"I must be hitting the pipe again, Chrome can't open an html file from my computer?" - theflashbum

“hmm, blöd. #html-files #fail #chrome” - @flachsi

After having seen well over a dozen images tweeted like the ones above, and finding it bizarre that Chrome doesn't open HTML files, I gave it a try myself. So far, Chrome has opened the HTML files I have tried to open from my local hard drive. I've opened files by dragging and dropping them onto Chrome. I've opened them by right-clicking and opening with Chrome. I've entered "file://" URLs into the address/search field.

So, either my Chrome has a patch others don't or there's something more to the specific condition under which Chrome doesn't open HTML files.

And if it is specific HTML content that's not supported, an error message blaming the "HTML Document" format is misleading.

Edit

20100108

Problem ID: 3266019754425407076
Entered by: Ben Simo

Help Microsoft?

“OH STOP IT, STOP IT, PLEASE STOP OFFERING TO SEND ALL MY FILES TO MICROSOFT!” - @Mindez

Might it violate licensing and privacy agreements for Windows to send files to Microsoft?

Edit

Problem ID: 8987970906880734407
Entered by: Ben Simo

Files in Use

I tell the CLUpdater program that it can install a patch and it tells me I have to close the CLUpdater program.

Are users expected to use task manager to install an update? Why do I have to manually kill the process that started the install that demands I kill the process that started the install process?

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20100105

Problem ID: 4112511609409210929
Entered by: Ben Simo

The files could not be found and will not be loaded

"Most informative Visual Studio error ever." - tillig

Edit

Problem ID: 6799067861311870598
Entered by: Ben Simo

You can't directly upgrade from Windows XP to Windows 7

Tweeted by realestatezebra:

This may be the stupidest error message I've ever gotten.

Is it unreasonable for people to expect to be able to upgrade from Windows XP to Windows 7?

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20091230

Problem ID: 6663232021982518323
Entered by: Ben Simo

Disk space issue

“Someone really needs to sense check these error messages...” - @niblick_iii

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20091228

Problem ID: 2600191017826962593
Entered by: Ben Simo

No to All?

Every version of Microsoft Windows I can remember displays a message similar to the above when copying or moving files and it finds duplicate files or folders in the destination path.

When copying dozens (or hundreds, or thousands) of files, checking this message and clicking Yes for each item can take hours (or days). Selecting Yes to All can be useful when it is known to be safe to overwrite files in the destination folder. However, sometimes a warning would be helpful.

So where is my No to All button with reporting/logging of what didn't get copied/moved?

Edit

20090215

Problem ID: 8570472471778434016
Entered by: Ben Simo

Would you like to completely erase all files?

All of what files? More context please.

Edit

Usability Heuristics

• Visibility of system status Visibility of system status: The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

• Match between system and the real world Match between system and the real world: The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

• User control and freedom User control and freedom: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

• Consistency and standards Consistency and standards: Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

• Error prevention Error prevention: Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

• Recognition rather than recall Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

• Flexibility and efficiency of use Flexibility and efficiency of use: Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

• Aesthetic and minimalist design Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

• Help users recognize, diagnose, and recover from errors Help users recognize, diagnose, and recover from errors: Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

• Help and documentation Help and documentation: Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Consistency Heuristics

-F amiliar Familiar: The product is not consistent with the pattern of any familiar problem.

E xplainable Explainable: The product is explainable.

W orld World: The product is consistent with the real world.

H istory History: The present version of the product is consistent with past versions of it.

I mage Image: The product is consistent with an image that the organization wants to project.

C omparable Products Comparable Products: The product is consistent with comparable systems.

C laims Claims: The product is consistent with what important people say it’s supposed to be.

U ser Expectations User Expectations: The product is consistent with what users want.

P roduct Product: Each element of the product is consistent with comparable elements in the same system.

P urpose Purpose: The product is consistent with its purposes, both explicit and implicit.

S tatutes Statutes: The product is consistent with applicable laws.

FAILURE Heuristics

F unctional Functional: The error detecting, reporting, and handling functions properly.

A ppropriate Appropriate: Errors are reported at the appropriate time in an appropriate manner.

I mpact Impact: The impact of the failure is communicated to those impacted.

L og Log: The error is appropriately logged; or not logged.

U ser Interface User Interface: The error is reported in the user interface in terms that the user understands.

R ecovery Recovery: The user is informed of what they need to do to recover from the error.

E motions Emotions: The error handling and reporting has a positive influence on user emotions.

Security Vulnerabilities

1. Injection Injection: Injection flaws occur when untrusted data is sent to an interpreter as part of a command. The attacker’s hostile data can trick the interpreter into executing unintended commands or accessing data without authorization.

2. Broken authentication and session management Broken authentication and session management: Application functions related to authentication and session management are often not implemented correctly, allowing attackers to compromise passwords, keys, or session tokens, or to exploit other implementation flaws to assume other users’ identities.

3. Cross-Site Scripting Cross-Site Scripting (XSS): XSS flaws occur whenever an application takes untrusted data and sends it to a web browser without proper validation or escaping. XSS allows attackers to execute scripts in the victim’s browser which can hijack user sessions, deface web sites, or redirect the user to malicious sites.

4. Insecure Direct Object References Insecure Direct Object References: A direct object reference occurs when a developer exposes a reference to an internal implementation object, such as a file, directory, or database key. Without an access control check or other protection, attackers can manipulate these references to gain unauthorized access to data.

5. Security Misconfiguration Security Misconfiguration: Good security requires having a secure configuration defined and deployed for the application, frameworks, application server, web server, database server, and platform. Secure settings should be defined, implemented, and maintained, as defaults are often insecure. Additionally, software should be kept up to date.

6. Sensitive Data Exposure Sensitive Data Exposure: Many web applications do not properly protect sensitive data, such as credit cards, tax IDs, and authentication credentials. Attackers may steal or modify such weakly protected data to conduct credit card fraud, identity theft, or other crimes. Sensitive data deserves extra protection such as encryption at rest or in transit, as well as special precautions when exchanged with the browser.

7. Missing Function Level Access Control Missing Function Level Access Control: Most web applications verify function level access rights before making that functionality visible in the UI. However, applications need to perform the same access control checks on the server when each function is accessed. If requests are not verified, attackers will be able to forge requests in order to access functionality without proper authorization.

8. Cross-Site Request Forgery Cross-Site Request Forgery (CSRF): A CSRF attack forces a logged-on victim’s browser to send a forged HTTP request, including the victim’s session cookie and any other automatically included authentication information, to a vulnerable web application. This allows the attacker to force the victim’s browser to generate requests the vulnerable application thinks are legitimate requests from the victim.

9. Using Components with Known Vulnerabilities Using Components with Known Vulnerabilities: Running software components with known vulnerabilities can compromise the vulnerable components and anything those components can access -- undermining defenses.

10. Unvalidated Redirects and Forwards Unvalidated Redirects and Forwards: Using untrusted data, without validation, to determine the destination of redirects and forwards can enable attackers to redirect victims to phisihing or malware sites.

Is There A Problem Here?

20110910

Estimation

20110329

Who is asking?

20100118

Chrome can't open HTML files?

20100108

Help Microsoft?

Files in Use

20100105

The files could not be found and will not be loaded

You can't directly upgrade from Windows XP to Windows 7

20091230

Disk space issue

20091228

No to All?

20090215

Would you like to completely erase all files?

Problem or no problem?

Usability Heuristics

Consistency Heuristics

FAILURE Heuristics

Security Vulnerabilities

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