Problem ID: 2393778386175417791
Entered by: Ben Simo

Ink Cartridge Number

After navigating around the HP website, I find myself at an HP SureSupply home page that is different than what I've seen in the past.

I notice that this page says "Enter your printer name or ink cartridge number". The search on the HP SureSupply page  with which I am familiar only allows searching by printer model, not ink cartridge number.  I enter my ink number "HP 02", and press Enter.

It load the page with which I am familiar and prompts me to select from a list of printers with "02" in their model numbers. The 02 ink cartridges are not in the list.



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