Nearly three weeks after launching the online Insurance Marketplace, Healthcare.gov appears to still not be able to handle the load. One moment it works, the next it fails to load. And when it fails, it has been freezing up my browser or taking many minutes to return an error page. Other times, it returns a blank page rather than an error page.
Three weeks may be a short time in government software development, but it is a very long time in Internet time. If you call support, I wish you a good connection as you try to read that 36-character reference ID over the phone.