Unprecedented demand?

Verizon Wireless kept calling me asking me to pay my bill. I pay it online. However, every attempt I made to login and pay the bill was greeted by this:



The only unprecedented demands I know of are the phone calls demanding payment the web site won't let me make.

Seems the customer harassment service agents were unaware of any problems with the web site that handles account payments. They can't accept my payment, but they want me to shop for a new device or service?