Help Me Help Me Not

Filling out a BBB complaint form, I don't see a problem classification option that quite matches my complaint. So I click the provided Help icon (question mark).



A new window opens, but it isn't very helpful.



That Primary Classification Help line is not a link. While I had expected descriptions for the problem classification options, no help is provided.

Help links that do not provide help aren't very helpful. Tautological statements make fine examples of tautology.