My problem with the Healthcare.gov site is somewhat complex and not something I have heard of in the many reports of failures:
I have successfully completed registration and all of the steps up through to reaching the "to-do list".
Problems I've encountered (I will try to keep them in order as I proceed through the process):
Here is where "viewing my application" lands me:
The first sign of trouble is that under "app details" in the right column, I get no response when clicking "view eligibility results".
On the same page, I have "discrepancies" and have successfully submitted the documents they request though I have not received any confirmation that the inconsistencies have been resolved:
Going back to "resume enrollment" and clicking on that I am taken to my "to do list:
This page is where the real trouble is. Everything is fine down through "select insurance 1". I have successfully chosen my desired plan.
Here's where the bizarre begins:
Note that I have 3 subsequent tasks, all requesting I set insurance for the same child, Kevin, who IS included in the plan I chose in "plan 1".
Under "plan 2" I have gone to the page to pick insurance and NOT made a choice. That has cleared the task.
Under plans 3 and 4, however, clicking on "set" takes me to a page that is blank. It does not show any plans from which I can choose. And on returning to the to do list the tasks will not clear:
I am presuming the dental plan and review/confirm tasks will remain locked until I clear plans 3 and 4.
I had hit an identical roadblock prior to one of the maintenance outages except it happened at the "dental" step. At the time I did NOT have the redundant insurance steps 2,3,4. I was able to choose my family health plan and proceeded to the next step which was, as expected, "dental". However when I clicked on dental I got the same empty page as I am getting now for insurance 2,3.
I doubt you can help me, but hope my experience helps you as you continue working to improve the site functionality.
Gary has reached a point in the application process that I (Ben Simo) have not been able to reach. However, I suspect that the cause of his problems is similar to that of some applications I have in a stuck state from which I cannot continue.
When an application gets into this kind of state, chances are that the applicant will need to start over -- or wait for the Healthcare.gov developers to not only fix the issues putting applications into bad states; but also fix handling of applications that are already in a bad state.
Do you have an application in a bad state? Please share it with us.