For nearly a week now, I've been trying to download some sales-oriented documents from HP Software. Every time, I get the message dialog above. I've tried multiple browsers. I've tried different times of day. I've tried on different days. Should I do as the dialog says and "please try again" again? Does trying again change anything? How many times are prospective customers expected to try again?
Not being able to deliver sales literature seems a huge failure for a company in the business of selling process and tools to help others build, test, manage, and monitor software systems.
A few other problems I've noted while attempting to get documents:
- Users are required to login using an HP Passport account to attempt to download sales literature.
- In spite of HP having info in an HP Passport account profile, users are required to enter detailed contact information and complete a survey for EACH document requested.
- Some info is carried over from the HP Passport account to the document request form while other, such as the mailing address' State, is not.
- Form data validation errors are not clearly identified -- leaving users to guess as to what must be fixed to submit the form.