20100215

Problem ID: 2984603327416050430
Entered by: Ben Simo
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My session on DirecTV.com timed out and I was redirected to the page shown above. While I find no problem with being timed out due to inactivity, there are a number of strange things on the timeout page.

If I was timed out, why I given an option to say I don't have a password? And why is there a link to instructions for created an account? Likely reusing a generic sign in page.

Then, the Helpful Hints on the right state that I need an account to create an account. Using the same word, account, to describe two different things in the same sentence isn't a great example of clarity.

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