20100211

Problem ID: 3702533003915375796
Entered by: Ben Simo
Is there a problem here?  

My Account

I log into my DirecTV website account. I click the My Account link at the top of the page.



The following page is displayed; providing options to sign in to view my account.  It appears to be telling me to sign in again.



I click the Sign in to My Account button. I am returned to the page from which I selected the option to view my account.



I click the My Account link again.



This time I click the Sign In link. I am once again returned to the page from which I selected the option to view my account.



I go through this loop several times.  I even have customer support on the phone for something other than what I want to see on the web site.  They suggest I log out and sign in again. I try that and resume the same circular path.

So, I try a somewhat different path.  I noticed that if I mouseover My Account and don't click too fast, a menu pops up offering a number of account-related options.  These links work.

More experimentation shows that sometimes this drop-down list is displayed and other times it isn't. Perhaps my computer is too slow, or busy doing other things.



I then discover that all those bullet items on the My Account  page telling me to sign in were links to the account options.  Due to the instructions at the top of the page to sign in, I had assumed the information on the bottom half of the page was just a list of features and not links to those features.

So, if I am already logged in, why does going to the My Account page tell me to sign in?

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