20090928

Problem ID: 4194171467371069046
Entered by: Pradeep Soundararajan
Is there a problem here?  

Misguiding users through Express Install

 

So, if I choose to Custom Install, I need to restart my computer and Express Install doesn't need a restart?

  Edit

6 Comments:

October 1, 2009 at 2:57 AM  
Comment ID: 815762844414996957
Written by: Prabhath

May be it could have been presented in more better way. But I see it as OK.

October 1, 2009 at 3:35 AM  
Comment ID: 7651024072904186513
Written by: Pradeep Soundararajan

What kind of users would think different than you? Which user group do you represent?

October 5, 2009 at 12:24 PM  
Comment ID: 4088960551710177803
Written by: Mary Gilligan

Oh this one has driven me INSANE for years now. I see this dialog ALL THE TIME both at home and at work, where I frequently install and update Windows in various virtual machines. I don't think it's OK at all, and even though I now know that sometimes, restart is required no matter whether you choose express or custom, it still makes me very uncomfortable. This is just an example of poor interface design. Is it willful misleading of the user? I'm not sure, but the paranoid side of me wants to admit that it might be. Note also the reassuring language associated with the "Express" option, versus the lack of explanation for "Custom," other than "You may need to restart..." Coincidence?

October 12, 2009 at 4:36 AM  
Comment ID: 4311961225310784563
Written by: Mohan

Where does it say that you don't need to restart the computer for selecting express install? I think you are so much into testing that you only perceive an un-intended assumption.

Well, if you look more carefully, that 'Note' at the bottom is not inclined to only custom install, but in line with that of the starting grid of both of those options. So, obviously... you are making too much of assumptions than what it really means.

October 23, 2009 at 4:21 AM  
Comment ID: 1120211666844321104
Written by: Sandeep Maher

A good tester is one who brings all kinds of issues to the fore whether they are likely to cause a hole in the pocket, a disturbance to the senses or even if it brings some discomfort (like the 'Post a Comment' box in your blog which does not allow me to freely traverse the input text area using the keyboard).

For the 'Install' observation/bug assuming that a restart is required for both what is needed is that the "Note" should be delienated sufficiently to apply to both options above. As I said a good tester is expected to log such issues as bugs. If such bugs do not exist, many like Mary Gilligan and me would be far more assured about the after-effects of the software installation.

February 20, 2010 at 12:46 AM  
Comment ID: 7950004922266008029
Written by: JK Nair

You know that the note is not part of the second option from its alignment. Also, from what I have seen, if you select the second option, the box that appears around it will not include the note.

Though, I must admit, leaving one or two more blank lines above the note should have provided better visual separation thus leading to clearer communication of the intent. I would expect a good designer to have gone for that.

By the way, I find it weird that the first option has a description and the second one doesn't.

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